Nikon 'I am' - powerful and insightful communication

Today I am going to write something close to a tribute to the best advertising campaign on air at the moment. It is the Nikon 'I am' campaign I'm talking about. I think they TV ads are so strong so they almost make my heart burst with happiness for seeing such great creative and insightful work. And the print and digital is equally strong. I don't know the agency behind the campaign but I hope that the communication isn't just empty words but rather a portrayal of what the Nikon company and brand truly want to offer to the world. My understanding is a brand that is absolutely passionate about offering their customers the ability to express themselves and who they are freely. The whole idea is clearly based on a strong consumer insight: 'the need to feel free and be able to demonstrate your true self to the world'. On the site 'I am' Nikon express it this way: "No matter what I use my camera for I always say something about myself with my photos...whether I’m capturing holiday memories or snapping party shots, whether I’m just having a laugh or earn a living as a photographer. With my Nikon I can combine my personality and my dreams. With my Nikon I can show the world who I am".

Why is this campaign so strong? Well, at the heart of it lies great quality products. But to make those products truly desirable and worth paying an extra margin is the key to success. And in this case Nikon has identified how to truly connect to consumers through insight and human emotions. Watch the ad and see how they use copy, imagery and music to create a very strong, emotional connection with the viewer. It is powerful, isn't it? I love it anyway. And feel pretty keen to buy a Nikon now....

Wolf brings Swedbank brand back on track?

Yesterday I had the privilege of attending 'Stora Annonsördagen', an event organised by the Swedish Advertisers federation. CEOs of some of Swedens largest corporations were talking about the importance of strong brands, brand equity, brand values, living the brand and communicating the brand. Surely bound to be some topics that you rarely hear them mention on a day to day basis.


The recent Swedbank brand and communication story was a particularly interesting case told by Swedbank CEO Michael Wolf. For those out there who don't know Swedbank it is the largest retail bank in Sweden but it also has significant presence in the Baltics. In fact, it was the recession and especially the bad debt in the Baltics that caused particular turmoil. It was at the beginning of 2009 when Swedbank was in serious trouble and had to be saved by the loan guarantees by the Swedish state. And the crisis and all the accompanying bad press had a negative effect on the Swedbank brand trust and credibility. This is when Mr Wolf took over as the CEO.

Today the situation is quite different. Sweden is in growth again and the horrible year of 2009 is 'almost' forgotten. Swedbank has impressed markets with reported net profits of SEK 7.4 billion for 2010 increasing from a net loss of SEK 10.5 billion for 2009. This is of course good. However, the ambition of Mr Wolf was not only to impress financial markets, but also to restore consumer confidence in Swedbank as a brand and retail bank. And Mr Wolf followed a textbook recipe for how to get the Swedbank brand back on track: 

First step: To identify the essence of the brand - the brand values & the brand difference
Swedbank is the result of many mergers in the Swedish bank industry, and of making something large and significant out of smaller, regional financial institutions. These smaller banks were deeply rooted in the Swedish culture and values, but somehow those values got lost as the bank grew bigger and bigger. And they sure were not guiding the risk taking in the Baltics. But following the crisis Swedbank realised that they must restore and strengthen the values within the corporation, and 'live those values' both internally and externally. The values identified as core to Swedbank were: Simplicity, Transparency & Caring. Values that are not unique per se, but which will work as guidance as Swedbank work to identify its point of difference. Mr Wolf explained that the values will be the guiding force to find brand differentiation. The Swedbank differentiation will come, as Mr Wolf put it: -"by delivering the values through concrete services and products".

Second step:  To go back to core strength in market

The old Sparbanken oak symbol

The second and very important thing that Swedbank realised, and something that Mr Wolf did not talk about too much, but which is of significance to the brand. Is to go back to the core of what is Swedbank in the eyes of their Swedish customers and target group. This goes way back in time...  and to some very fundamental brand stories and symbols. As mentioned before Swedbank is the merged result of many small and regional 'saving banks'. One of those banks was Sparbanken, who utilised an oak as a strong symbol of the benefits of saving. And this oak is still remembered in a positive light by many older customers. When later 'Föreningssparbanken' became the international bank of Swebank the oak was still left in the logo but with little meaning for new customers. After years of excess, Swedbank is now going back to the oak, and what it stands for in terms of being careful with spending, and saving for the future.

Third step: Setting a new communicaton strategy
The third and significant step was for Swedbank to find a way to communicate that it has taken a new path, and restoring trust in the Swedbank brand. Swedbank worked with swedish agency Lowe Brindfors and UK agency Aardman to identify a new communication platform and concept called 'under the oak'. And the result was this new commercial currently running on Swedish television.

The target is for Swedish customers to get to know Swedbank again. And this ad has received a lot of positive reactions in Sweden, and it has also tested well when Swedbank has tracked reactions in the market. This new communication concept is apparently developed to have a lifespan of at least five years. And I'm already looking forward to follow the next step of the work that is being done to restore the trust in the Swedbank brand.

So all in all I was impressed by the brand and marketing work that is going on at Swedbank. And I was glad to hear that Mr Wolf talked about these issues as important for the bank going forward. I'm convinced that we will see a future where people won't be as loyal to their banks as they are today. If banks misbehave we will see people switching banks more often, and banks will have to work harder to keep relevant. The work that Swedbank is doing today is going to serve them well when this open marketspace is a reality.

Rejuvenating a stagnated brand the P&G way - Old Spice

Today I had the great privilege of attending the DLF event 'Innovation & Successful Product Launches' held at Rival hotel in Stockholm. I must say that I was very impressed by the quality and variety of the presentations held during the day - so great work DLF team!

One particular fun part was the 'Old Spice' story told by Tony Durham of P&G. So why not sharing it with you? For me it's a fantastic story of how to use insights to rejuvenate a rather stale and boring old brand, that many consumers had forgotten about. P&G follow a first class innovation process of identifying great insights, and then acting on those. In the case of 'Old Spice' their insight was that "women buy female scented shower gels for their husbands" i.e. most guys walk around smelling of female fragrance... This insight was utilised as a startpoint for a new brand and communication platform for 'Old Spice' and the result was this creative communication featuring the 'Old Spice man'.


The focus on the communication was viral. Apparently the ad was placed on Youtube and via twitter and youtube it was spread with a speed that is nothing but incredibly impressive. I'm not sure I believe this figures myself... but Tony did say that the ad had 23m views within 26hours, and 200m views today on Youtube. Incredible! I'm an awe.... Of course the activities were linked to an Old Spice website and instore activities.

The 'Old Spice Man' since became a real cult and a persona was developed who interacts with its followers. A fun way of interacting was by creating 'Personal adverts' to respond to consumer questions or requests. A particularly fun request was the 'Marriage Proposal' request that Tony also shared during his speech. See this one below as well.


This P&G example is a creative and innovative way of breaking the rules and using insight to rejuvenate a brand that has somewhat become stale been forgotten. I hope you enjoyed this story.

Snickers satisfies - strong new communication platform anchored in target group and need state

 It was my hubby who first commented on the greatness of this commercial. It's not often that he says 'loved that!' about ads so this time it really made me reflect on the greatness of the new Snickers communication concept. What is it that makes it so great and spot on? I would like to point to three things:

1. Snickers knows its target group
The bulls-eye communications target of Snickers is clearly men aged something around 25-35 years old. Guys who are adults but still non committed. Active guys who enjoy sports and a having a banter with their mates.

Snickers have clearly done their homework and anchored the brand to a target group. This is good, sophisticated marketing practice.

2. Snickers have anchored the brand to a consumer need - satisfying hunger, filling you up
The recent ads from Snickers are so spot on because they are relevant. We all recognise the situations when our blood sugar levels are low and we need to fill up with something to keep us going and avoid getting grumpy or irritated. Identifying the needstate where there's potential to anchor a brand like Snickers have done give you potential to gather fantastic and deep emotive insights onto which one can then build strong communication concepts. The team behind Snickers have done their homework well.

3. Turning insights into Action - strengthened positioning and powerful Marcom concept
Last but not least. It takes a lot of work to turn insight into action and it takes a lot of creative skill to turn brand strategy and insights into great creative. The team behind Snickers deserve a bow. From a quick google search it appears to be top agency TBWA who should be proud of themselves. As well as the Snickers brand team of course.

My conclusion? Well, I do think that this work is some of the most spot on brand, insight and communication work I've seen in a long time. And I do think that this work will have a positive effect on global Snickers sales. I'm fairly sure my hubby will chew down a few...

Coca-Cola - the maker's of the best christmas commercials ever

There are no competitor up for challenging Coke when it comes to great christmas commercials. The 'open happiness' message is yet again powerfully conveyed through an ad that I simply love to watch. It contains all the emo ingredients that we want to feel and sense at Christmas...

Ryanair tacky campaign - it surely put me off flight shopping...

So, yet again I forgot about my promise to 'never, ever fly Ryanair again' and started browsing their website.

Luckily this time they totally put me off shopping by their incredibly distasteful 'The girls of Ryanair' charity christmas calendar. Incredible! How low will they go?

I thought I had seen the worst from Ryanair already but there are apparently more distasteful things to come. So you guys, enjoy this cheesy ad to the left... and continue to ignore Ryanair crap and buy your flight tickets from Norwegian, Easyjet, SAS or BA...

Colgate Max White - good emo message in the functional benefit world of toothpaste

The most recent ad I've enjoyed is the recent Colgate Max White commercial that's currently running on Swedish television. The good news about it is that Colgate have found a great insight to work from and  focussed on the emo benefit of 'let the smile speak for you' rather than the functional message of 'gives you white teeth'. That's great news for Colgate and I think the Max White might have a fair chance for success in the marketplace, given the great comms being grounded on insight with substance. Unfortunately Colgate haven't trusted to share the ad on Youtube, so I cannot share it with you. But do visit their website if you want to view the ad.

Muller Dairy - Meet Mary commercial

I love the British company Muller Dairy for the lovely ways that they manage to reinvent their marketing communication. I just came across this recent commercial where Mary the cow is in the spotlight. It's lovely. And I love browsing their website. It's an excellent example of how to create a consumer friendly online presence. They understand the main target for their website (the consumer) and they focus on making the web a consumer friendly, exciting and enticing place. Great stuff!



I promise to write more about Muller Dairy soon - and I would love to tell you more about the Muller brand and innovative dairy products. Until then, enjoy Mary!

Crisp maker OLW taps into Fredagsmys insight to conquer Swedish crisp market

Swedish crisp maker OLW's choice to tap into a strong emotional insight proved a good strategy. OLW has now taken the throne as the king of the Swedish crisp market with a 39% market share. The insight that sits at the back of the Fredagsmys campaign taps into Swedes need for 'cosy, lazy family time' on Friday nights, after a tough and stressful working week. The key ingredient in the campaign is the song 'Fredagsmys' which, in all its 'geekiness', have become incredibly popular. It has been played more than 1 200 200 on Spotify! And the social network following has also been strong with more than 190 000 members in the Facebook group 'We love Fredagsmys'. See the ad below - a show of different Swedes who all love Fredagsmys.

Why brand characters?

Well, that is the question that I asked myself as I read the ‘name three popular brand characters’ thread in one of the many Linked In groups that I follow. We’ve all come across famous brand characters as we meet brands advertised and promoted. There are the really famous ones like the Michelin man, the Duracell bunny and the Andrex puppy. And there are the local ones, in Sweden we have the Tele2 sheep and the rather annoying Boxer guy Robert…

So what’s the point of them then and why do companies bother? As I can see it there are a few strong advantages of creating brand characters:

To emphasise a relevant, differentiated benefit
Brand characters are often chosen because they are the advocates of a benefit that the company in question wants to own. In the case of the Tele2 sheep, Tele2 must have come to the conclusion that ‘different due to cheap’ was the most important benefit to emphasise, and… hurrah. The agency came up with the idea that cheap and sheep were connecting words that one could easily play with… and since differentiation is also a key benefit of Tele2 the black sheep was born! The Duracell rabbit is another great example born from the same logic.

To create a holder for storytelling
Brand characters are the perfect holding devices for storytelling. And advertising agencies, at least in Sweden, seem to love to create long (way too long!?) running stories around brands. One example in Sweden are the characters in the ICA commercials. ICA Stig and his colleagues play in a long-winding soap-opera. Personally I’m a bit tired of those ads but because the characters are recognised, the costs are covered by brand owners and the format is so incredibly engrained in people’s mind I’m afraid they might just last forever… ICA Stig goes strong. A favourite of mine is the Ipren man, a made-up character that supports the brand message and new innovations. I enjoyed seeing the Ipren guy in a new settings in the latest ad which I’ve written about before.

To create recognition and ad brand recall
Lastly brand characters are great tools to create brand recognition and brand recall. When you’ve got a brand character strongly associated with a brand, all future communication that clearly displays that character will act as a snapshot reminder of the brand and its benefits. So if you only see a few seconds of an ad you might miss out on the message and the brand logo but at least the actor i.e. the brand character will serve to effectively remind you of the brand. Tele2 very clearly displays its black sheep in all sorts of consumer facing communication whether its TV ads, print, digital or packaging. You surely cannot miss the sheep – cheap connection however hard you try.

I believe these three reasons are the key reasons why we see more and more brand characters supporting the message of brands. There are of course also some issue if you choose this path – and I will get back to those asap. But for now, I hope the above makes some interesting reading. And do let me know if you think I’ve missed out on some additional fantastic benefit of creating supporting act brand characters. Bye for now.

Fritidsresor - the days you remember

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I just spotted the most recent Fritidsresor ad on telly - the one with Mads Mikkelsen. Apart from being a beautiful ad it also carries a strong emotional message built around the Fritidsresor brand promise of 'creating more days to remember'. Of course we should all want more great days to remember. Many of us are but too aware that time flies and our individual lifetimes are just tiny little dots on the lifetime of planet earth. And just as autumn comes and Swedes are back behind our desks with memories of a lovely summer holiday behind us, the Fritidsresor message becomes even stronger. I want to book a trip now!

Cadbury Spot vs Stripes production - hit or miss?

Cadbury is really going for glory with its big, high investment sponsorship of the London 2012 Olympic and Paralympic Games. Cadbury spends a record £50m marketing investment on this campaign. The campaign started last weekend with an unconventional TV advert introducing the Spots v Stripes campaign. And the campaign will run until the game starts in July 2012.

The idea of the campaign is that Cadbury's invites the nation to divide into two teams competing to score points on a website. The games can be anything from big and highly organised sports competitions to simple arm-wrestling and they can be played at all locations, everywhere.

The first TV ad features two teams of spotted and striped marine creatures playing a game using seaweed balloons. What do you make of this? Is it a hit or miss? I find it very unconventional and intriguing, perhaps the reaction that Cadbury's want from its audience? I suppose the key objective is to get the audience engaged and to draw people to the site. The ad will be followed by a Spots v Stripes national roadshow visiting UK cities over the couple of months, inviting members of the public to join in using “giant games kits” provided by the Dairy Milk Maker. A spokesman from Cadbury's described Spots v Stripes as “an ambitious programme to get millions of people across the UK and Ireland playing games by 2012, leaving a lasting legacy of community spirit in the UK and Ireland”. It's a big ambition for Cadbury's - good luck guys!

Merci and Toffifee - Hated comms that sell?

That's what I asked myself as I picked up some Merci chocolate for my grandmother the other day. I scanned the supermarket chocolate shelves in search of something special for a grand old lady who I love. And what do I buy? Well, I got totally stuck on the emo idea of "Merci is my little way of saying thanks - merci, for being you". I even had the tune in my head. Somehow that emotional, tacky, euro ad tune got me buying into the Merci brand.

And as I walked out of the shop I thought of all those tacky commercials that we hate, but somehow also love... Those ads are often German or French for some reason. And the Merci brand owners Storck have managed to create quite a few of those hated ads. Toffifee is another brilliant example. Apparently a quick check on Facebook confirms that there are now 5244 swedes who have signed up to the Facebook group 'The guys who have never had fun times with Toffifee'. This is in response to the much hated 'You have so much fun with Toffifee' ad that's frequently shown over here. Well, is it good or no good for a brand and ad to create this kind of response? Well, as long as Toffifee meets or exceeds its sales objectives I'm sure the Storck guys will laugh all the way to the bank... It's not about creating wonderful ads - it's about effective communication.

Sussex Safe Roads - One of the best emotional communication you've seen?

I saw a twitter note by Brandamentalist about this road safety ad by Sussex Safe Roads. And I think it's so good so I really want to make a note of it here too. Being a firm believer in the power of tucking into the emotional side of communication I find this ad refreshing, appealing and very creative. So, enjoy some powerful emotions and a very strong message! I guess the issue of wearing seatbelts is not huge in lefty brain safety focussed Sweden. But in countries where this is an issue this message should be very powerful. Would you wear your seatbelt after seeing this?

Carlsberg world cup initiative – “Probably the best team talk in the world”

I was pleased to see that Carlsberg UK continues its impressive communication focus ‘Probably the best’ during the world cup. Carlsberg is the official beer of the England team. This time they've created a strong ad with very high emotional 'I love England' connection. The English are due to love that one! It starts in the England dressing room with Stuart Pearce geeing up players a few minutes before kick-off before they set off for the pitch surrounded by a who’s who of English sporting heroes, as well as chart-topping rockers Kasabian.
What I find encouraging is Carlsbergs strategic comms focus. They’ve reaped rewards with their brand and communication platform – and they won’t, as many other companies do, change a good, winning formula despite recession, internal re-organisations and other issues that can get in the way of strategic, long-term brand development. Great ad and well done Carlsberg!

The strategy behind Pripps Brazil commercial

This morning we heard the swedish communication magazine 'Dagens Media' claiming to be the first to report on the new Pripps Blå ads made by Åkestam Holst. Pripps Blå is one of those brands that Swedes somehow love (which I believe is mainly due to nostalgia connected to its Swedish heritage) but few people buy. In Y&R BAV terms it's got massive brand stature (esteem and knowledge) but I believe it lacks brand strength (differentiation and relevance). And the move from Carlsberg Sweden is this new communication platform. What are they trying to do you think? Well, I belive they must have done some homework before this move. They must have realised that their current platform of nostalgic Swedishness has nothing to offer their intended target group. See one of the old style ads here:

So, I guess Carlsberg Sweden must have got to the point where they feel convinced that youthful feelgood 'Brazil' emo feel ads are going to do the job better. I'm not going to judge this one - I simply look forward to follow the developments. Are the new ads going to deliver against the strategy? Are they going to alienate the current buyers? Are they going to attract the intended 'new' target group? And, on the journey I wish Pripps Blå good luck on their path to brand revitalisation - I hope you've done your homework!

Does music branding via Technologic help to strengthen Telenor brand?

That’s the question that awake when I read the last page of Svenska Dagbladet (SvD) this morning. Music branding is by a definition set by Jacob Lusensky ‘when companies make strategic allies with the music industry to strengthen brands’. Jacob Lusensky is a Swede who helps brands to use the right music in their communication, he is also the writer of a new book on the topic called ‘Sounds like branding’.
I first realised the power music can have to strengthen brand when I saw the Muller Dairy commercials with the 'I'm alive' tune in the UK that ran a few years ago. It was something with that music that added vigour and vitality to the brand. Somehow the music touched something inside me at a very emotional level and I started to view Muller differently, more favourably. During this particular period I was engaged in research and innovation for another big dairy company and it was very interesting to hear first hand just how much consumers engaged in the brand due to the music. I wonder if Muller ever understood the power of that music on their brand. A few years later they totally changed direction in their communication, and the power was gone – at least for me.

A recent Swedish example of the power of ‘music branding’ is the new Telenor communication platform with the Technologic tune. It’s a move for Telenor to freshen up their brand and move from a dull, public institution to a fresh, private and very vibrant brand with cool factor. Despite the logo being dull and Telia like… the new ads, and the music – well, it’s got a lot of coolness factor! The problem for me is that I lack the hygiene factors underlying this ‘new cool’ positioning. The company is still dull and their old school ‘focus on sales’ service attitude and offers are just offputting…So, with ads that are cool and fab music the experience feels very remote from the current Telenor brand. This could end up a dangerous example of moving too fast with ‘music branding’ too soon, without getting the basics right. However, if Telenor does their brand homework right they are hopefully engaged in a range of internal efforts to ensure that they can deliver against the ‘cool’ factor that they set for themselves via music and ads. I hope so anyway – otherwise it’s just branding at its worst. Glitzy surface with lack of substance.

Mr Oatman - Havrefras ad is one of those ads that stand-out

When I look at brand communication I try not to value its relative entertainment factor. Instead I want to value it's ability to reach those communication objectives that have been set in the first place. And, when entertainment is an important objective - then surely entertainment factor should also be measured. When reading some of the Swedish magazines that comment on ads and communication entertainment factor get a too high score from my point of view. This week I enjoy the Havrefras ad with Mr Oatman. Havrefras is a Swedish cereal brand owned by Quaker Oats. The Mr Oatman ad is running pretty frequently on Swedish television at the moment. It would be interesting to see sales figures of Havrefras during the last few weeks. Surely, they must have risen! I love the new ads ability to create stand-out on the TV, surely brand/product awareness must have risen like mad. And I also think that the creation of Mr Oatman was a clever move for a rather functional brand. In his rather dumb 'silliness' he embodies the emotive links that the brand owners want us to connect to Havrefras as a brand. And the environment in which Mr Oatman acts is also so full of energy and vitality. I want to eat more Havrefras! Another powerful fact is the song. It's power to get stuck in mind is just brilliant!

Egypt Travel - attractive and differentiated 'heritage' positioning

After a long, fun and interesting day at the Market Research Day in Stockholm on Thursday, and a six o'clock rise the day after I was rather tired, with slighlty cloudy thoughts travelling home from work yesterday afternoon. Despite my slightly hazed thoughs I couldn't avoid the impact of the new Egypt Travel ads on the tube. For years I've seen Egypt Travel, as well as all other countries with the slightest bit of sunshine and kilometres of beach, trying to position themselves as 'the amazing beachspot with crystal clear waters and glorious sand'. The ads have all showed off a beach and some very happy and tanned, fantastic looking people... Wow, that's some serious differentiation and uniqueness!!! I've been bored by this obvious and endless tirade of 'sameness'...

But Egypt Travel has changed! Their new campaign emphasises something totally different and it does so in a manner that I find well executed and highly attractive.

The new 'where it all begins' positioning emphasises Egyps cultural heritage and unique experiences via historical spots and the imagery they use is incredibly tantalising. This tells me that Egypt Travel has done a bit of homework and that they've, for matters unknown to me but perhaps linked to lack of differentiation, changed their positioning and target group. Hopefully this new positioning is also linked to strong insights with regards to travellers needs and a sizing of the new 'heritage' opportunity. Alltogether it's a bold move and it's a move that I like. I hope it works!

Arla Communication - clever use of packaging

It's Saturday morning and I'm sitting around by my kitchen table enjoying a lazy breakfast... Suddenly I realise that I'm not just sitting around enjoying my brekkie. I'm also being communicated to... In a few minutes time while I believe that my eyes have rested on the Arla milk carton I've also learnt about their latest Arla Kelda launch - a Tuscan tomatosoup. That's powerful! I'm being communicated too in my own home by the kitchen table in an engaging and non intrusive manner. I like! And Arla is also keeping it personal and interesting - via little stories and ideas of how I can make my life easier.
I'm impressed with the way that Arla communicates on their packaging. And I'm impressed that their marketing people have made the whole organisation - and particularly production and purchasing who have to deal with an increased degree of flexibility - understand the power of this kind of communication. It sure works!